Frequently Asked Questions

Everything you need to know about shopping with Mongoose Publishing

What is your standard shipping timeframe?

We process all orders within 1-2 business days. Standard shipping typically takes 3-5 business days for domestic orders and 7-14 business days for international delivery.

How do I return an item that doesn't fit?

We offer a 30-day hassle-free return policy. Simply use our online portal to generate a return label and send the item back in its original, unworn condition with tags attached.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

How can I track my order status?

Once your order ships, you will receive an email notification containing a tracking number and a link to follow your package's journey in real-time.

Are your materials sustainably sourced?

At Mongoose Publishing, we prioritize ethical fashion. 80% of our current collection is made from organic cotton or recycled polyester, and we work exclusively with certified fair-trade factories.

Do you offer a size guide?

Yes, every product page includes a detailed size chart with specific measurements in both inches and centimeters to help you find your perfect fit.